Shipping: Orders are shipped via UPS or USPS. Orders will be shipped from Sparks, NV. Shipping charges are based on the estimated weight of your order and shipping location. You are able to approve and select your shipping speed during your checkout process.
Refused Shipments: Refused shipments are subject to a 25% restocking fee. You will be responsible for shipping costs incurred by Bani Bands Headbands. The shipping labels are printed as you have entered at checkout so please check to make sure it is a valid address.
Order Turnaround Times: All orders received by 12:00 p.m. PST, Monday-Friday, will be shipped the same day. Orders received after 12:00 p.m. will be shipped the next working day. Please be aware that as we get closer to the holidays (especially Christmas), those times will increase due to the volume of orders we receive.
Backorders: We do not backorder items. All the items you see and order from the website is a clear reflection of our current inventory. If for any reason, we are out of an item that you ordered, you will be contacted promptly.
Returns: We not only guarantee the quality of our products, but we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly and easily. We will promptly issue a refund, credit, or replacement, whichever you prefer. However, we do not refund custom order items or shipping charges.To ensure that your returns are handled quickly and effectively, please be prepared to provide the order number, and a brief reason for the return. Please follow instructions and requirements listed below:
- Complete the Return Form that you receive from us once we approve your Return and include the form inside your return package.
- To receive full credit, you must contact Customer Service within 60 days of the order date. No credit or returns are allowed after 60 days.
- No returns will be accepted for closeout items.
Internet Sales: No Bani Bands can be sold on any website for less than prices quoted on the Bani Bands Headbands website. No Bani Bands products can be re-sold to other wholesalers for the purpose of selling retail. No Bani Bands products can be re-sold to wholesale or discount outlets, either online or otherwise. Use of the Bani Bands logo, trademark, or name is prohibited without Bani Bands consent.
Product Quality: We stand behind the quality of our products. Because our products are sewn individual by home sewers, each band is unique and held to a high quality standard. We are happy to replace any bands that do not meet the best quality. Please notify us with a brief description & a picture of the damaged product.
Wholesale: All orders are placed online through our retail website are only accessible with approval and so we can setup your account. Once you are approved, you will be able to see wholesales prices once you login with your credentials.
Wholesale Minimum Orders: There is NO minimum order size or amount. We wanted to leave this up to you, so order how you’d like! For the best display, we recommend at least 5 Bands per style/color & at least 50 bands.
Payment Terms: All orders must be prepaid by credit card unless other terms have been established. We accept Visa, MasterCard & PayPal. Your payment will be processed before your order is packed. Shipping will be charged before your order is shipped.
Wholesale Credit Terms: Bani Bands will consider applications for credit only from companies that have been in business more than one year and pass a credit review process. If you would like to open a credit account, please contact us for the Credit Application. For customers that are granted Net 15 or Net 30 payment terms, the following policies apply:
- No shipments will be made to overdue accounts.
- Accounts that habitually pay late will be closed and revert to Prepaid only.
- 1% monthly interest may be charged to overdue accounts.
Custom Bands: We do offer custom Bani Bands to add your fingerprint to our designs. We can apply your logo or text to most styles. These are great for Promotional items, Event giveaways, Team support or anything you would like to promote. Custom prices vary based on the style and quantity. Please contact us for more details.
Drop Ship: Ship direct to your customers with our drop ship option. You are able to send bands to your customers through our Wholesale website. Please make sure to enter Your Company info for the Billing name & address and Your Customer’s name & address for Shipping. If we do not recognize the account, we will not ship.
Placing an Order with Bani Bands Headbands indicates that you have read, understand and accept the conditions outlined in this Policy.
We are confident that you will enjoy your new Bani Bands!